Return & Refund policy

Returns

If you return an item within the item's return policy period ( 14 days), you will receive a refund to the original form of payment. 

Starting from 22 April 2021: ( for temporary time only )

Due to PayPal refund limitation policy , orders paid by PayPal will be refunded in the form of store credit, please consider using credit cards payment method.

We apologize for any inconvenience.

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You return

You receive
  • Defective items through no fault of your own.
  • Wrong items shipped.
The Korean Fashion will provide a replacement item instead of a refund.
  • items returned in the original condition as shipped.
Refund but you are responsible for any return shipping costs

 

-We offer a return in the USA, Europe, and Australia.

-You will receive the return address by email once you submit your return request.

-A refund excluding the original shipping costs, which are $6.99 ( if any )

-Please follow this page carefully to make it easier for you and us.

If you follow those steps, you will get your refund fast, and if you don't follow the steps below, your refund might get delayed.

It's straightforward steps; in less than 5 min your return will be done.


Please read those notes before submitting a return request:

1-Damaged, defective, or incorrect item received , If an item arrives and it's defective, damaged, or incorrect, it is eligible for a refund and may or may not need to be returned.  (Please contact us)

2- Accessories can't be returned.

3- If you want to exchange, then submit a return request, and we will send you a store credit to repurchase the same items.

How do I return?

-Visit our returns center

-https://thekoreanfashion.returnscenter.com

 

We do not provide prepaid return labels, and you are responsible for covering shipping costs to return.
 

Enter your order number and email address ( if you get an error, please contact us, most likely, you placed your order without an email)

Email_and_order

 

If English is not your first language, then you can change it from this dropdown list.

Language

Choose the items you want to return. Please make sure they are correct.

choose_the_items

 

Click Next

Choose the reason for the return

 

Choose the refund method 

-Store Credit: can be used for an exchange. Store credit is like an Amazon gift card that can be used to buy from our store.

We offer free returns for Germany, United Kingdom, and Australia If you choose store credit. 

We will include the return postage fees with your store credit.

Instead of sending you 100$ store credit, we will send you $105; $5 is the postage fee you paid to return your order.

Please let us know the postage fees.

Or Refund to your original payment method.

 

Choose ship with any carrier of your choice

 

 

Done, but all you need now is add your parcel tracking number or send us the postage receipt via chat.

 

 

This is an important step; it will help us know that your parcel arrived.
You will be able to track it and even get an email notification when it's delivered.

This step will help you get your refund automatically faster

Why do I have to upload the tracking? 

We use other third-party warehouses that accept your returns and store them for us, so basically, those companies will scan your parcel tracking number and upload it to our system to match it with our records.

Your parcel will be recognized when we know your parcel tracking.

What if I don't have a tracking number or I didn't upload the tracking ?

In this case, just let us know or send us postage receipt to create a record for you.

Please remember to keep the postage receipt as proof of your return goes missing on its way back to us.

 

Insert the tracking here, and the system will automatically try to match it with the carrier you choose.

 

In the last step, you can track your returns from here, and if the parcel is delivered, you will get an email.

 

The next step, prepare the items. Please keep them inside their original bag.

 

Write down your order number on any paper. 

 

Insert the paper inside the bag

That's it!

 

Late or missing refunds (if applicable)

If you haven't received a refund yet, first recheck your bank account.

Please don't dispute the charge with your bank if you haven't received a refund. Most likely, you didn't contact us, or you haven't done the steps above.

If you've done all of the steps above and you still have not received your refund yet, please contact us at [email protected] or use the chat widget.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How long will it take for my refund to be processed?

Once the parcel is received, or you can follow up with us as well.

If you choose a store credit, we will send you a store credit instantly. 

What items are returnable? 

  • Within 14 days from the date of delivery
  • In unused condition
  • Unworn, unwashed,and unstained.
  • In the original packaging ( plastic bags only)

We encourage you to keep using the same email address you used before when placing a new order to help establish a history with us.

 

 Free return for Germany and United Kingdom if you choose a store credit option. We will include the postage cost with your store credit; this option can also be used for exchange.

Customers are required to bear return shipping fees in cases of unwanted or unopened returns.

    What items are non-refundable? 

     The following items cannot be returned:

    • Gift cards
    • Accessories 

    Are there any hidden fees like re-stocking fees?

    No there is no re-stocking fees, the full amount you originally paid will be refunded excluding the original shipping costs which are $6.99 ( if any )

    Can the items be exchanged?

    Yes contact us to arrange an exchange.

    What are the refund options?

    The following refund options are supported:

    • Refund to original payment method.
    • Refund to store credit (if applicable)

    How do I ship back the items?

    -All returns must be sent to us within 14 days of the issue date. The Korean Fashion reserves the right to refuse returns that are not received within a reasonable time frame.

    -Returned items must be in their original packaging (the clothes bags only). Incomplete returns may be refused or disregarded. 

    -The Korean Fashion is not responsible for items lost during return shipping. 

    -Original shipping costs are none-refundable

      

    Refund

    Refund Policy

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or returns.

    • I changed my mind - You can cancel an order within 24 hours of the time you placed it. ( If more than 24 hours pass then contact us) 

     

    • This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two.

     

    • It never arrived - If you don't receive an item you ordered, you are eligible for a refund.

     

    • Defective or damaged - we will replace items if they are defective or damaged. 
    • Additional non-returnable items: Gift cards and Accessories. 


     

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us