FAQS

Orders

You can cancel an order within 24 hours of placing it. To cancel an order, please visit the confirmation page and click " Cancel my order" , login to your account and click cancel.

A refund will be automatically issued.

If your order has been shipped out, it can no longer be canceled.

After placing an order, you can change your shipping address by contacting us within the first 1-3 days. Our Customer Support team can update an address for you up until the item ships. Please contact us as soon as possible if you need your address changed.

Send us your order number and new shipping address.

Once your order has shipped, you won't be able to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to your new address.

Your refund will be automatically applied back to your account.

If you received the refund to your original payment method, please allow 10-14 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may drop from your statement and you won't see a refund in your account.

We accept American Express, Discover, MasterCard, and Visa debit/credit card payments as well as PayPal. 

SHIPPING

For more information about shipping and delivery, please check our shipping info

Return / Refund policy

Return available in the US and Europe

For more info please visit our Return policy

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please provide us with the parcel tracking number