Free Returns & Exchange

 Returns & Exchange

Free Returns & Exchange for US customers

If you return an item within the return policy period ( 14 days after the parcel is delivered ), you will receive a refund for the original form of payment.

Due to the PayPal refund limitation policy, orders paid by PayPal will be refunded in the form of store credit. Please consider using a credit card payment method.

Customers in Germany can use PayPal and get a refund for the returns.

If you cannot use the credit card payment method, then contact us.

We apologize for any inconvenience.

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You return

You receive
  • Defective items through no fault of your own.
  • Wrong items shipped.
The Korean Fashion will provide a replacement or a refund.
  • Items returned in the original condition as shipped.
Refund
  • Exchange
 Free

 

-Return is available in the USA (New York) , Europe (UK & Germany), and Australia.

-Customers in Europe can send return to Germany

-Free exchange (or store credit) for USA, UK, Germany and Australia.

-You will receive the return address by email once you submit your return request.

-A refund excluding the original shipping costs, which are $6.99 ( if any )

Please read those notes before submitting a return request:

1-Damaged, defective, or incorrect item received. If an item arrives and it's defective, damaged, or incorrect, it is eligible for a refund and may or may not need to be returned.  (Please contact us)

2- Jewelry can't be returned for a refund. It can only be exchanged for free, like Ring sizes. If you choose to exchange jewelry, we don't require you to return them.

How do I return?

Visit our return centre

https://thekoreanfashion.loopreturns.com

1-Enter your order number and your email address.

2-Choose the items you want to return. Please make sure they are correct.

You have 3 options:

1- Refund.

2- Store Credit (Gift card).

3- Exchange.

A return label is free and available only for customers in the US at the moment. (You must use the shipping label we provide)

For returns outside USA, please send us the tracking number or postage receipt to get your refund faster.

Please remember to keep the postage receipt as proof of your return goes missing on its way back to us.

 

Prepare the items. Please keep them inside their original bag.

 

Write down your order number on any paper. 

 

Insert the paper inside any item bag ( Just one paper )

 

Late or missing refunds (if applicable)

If you haven't received a refund yet, first recheck your bank account.

Please don't dispute the charge with your bank if you haven't received a refund. Most likely, you didn't contact us, or you haven't done the steps above.

If you've done all of the steps above and you still have not received your refund yet, please contact us at [email protected] or use the chat widget.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How long will it take for my refund to be processed?

Once the parcel is received ( within 7-10 days) , or you can follow up with us as well.

What items are returnable? 

  • Within 14 days from the date of delivery.
  • In unused condition
  • Unworn, unwashed,and unstained.
  • In the original packaging ( plastic bags only)

We encourage you to keep using the same email address you used before when placing a new order to help establish a history with us.

 What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Jewelry ( can be exchanged for free )

Are there any hidden fees like re-stocking fees?

No there is no re-stocking fees, the full amount you originally paid will be refunded excluding the original shipping costs which are $6.99 ( if any )

 

What are the refund options?

The following refund options are supported:

  • Refund to original payment method.
  • Refund to store credit (if applicable)

How do I ship back the items?

-All returns must be sent to us within 14 days of the issue date. The Korean Fashion reserves the right to refuse returns that are not received within a reasonable time frame.

-Returned items must be in their original packaging (the plastic bags only). Incomplete returns may be refused or disregarded. 

-The Korean Fashion is not responsible for items lost during return shipping. 

-Original shipping costs are none-refundable

  

Refund

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or returns.

  • I changed my mind - You can cancel an order as long as it's not yet dispatched.  
  • This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two.

 

  • It never arrived - If you don't receive an item you ordered, you are eligible for a refund.

 

  • Defective or damaged - we will replace items if they are defective or damaged. 
  • Additional non-returnable items: Gift cards, Accessories and Jewelry. 


 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us